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Terms of Service
Delivery and Payment Terms
Terms and Conditions for Consumers
Our prices are final prices. They already contain the value-added tax, sparkling wine and spirits tax and, for glass and packaging, the disposal costs "Grüner Punkt". The current price lists for consumers apply.
A part of the transport and insurance costs will be borne by QUINTA DO PARAL GmbH (company) on your behalf (customer). The delivery time is 10 to 14 days. If we cannot meet this deadline, we will inform you immediately. Please check the number and sorts of the bottles immediately upon receipt.
Our wines are packed in boxes of 6 or 12. Unless otherwise stated, all bottles contain 0.75 litres.
The easiest and most convenient way is to have the invoice amount deducted from your account after delivery via SEPA direct debit mandate. The amount shown is due upon receipt of the invoice without discount deduction. The goods remain our property until payment. In case of default of payment, we unfortunately must, as far as further reminders are necessary after the 1st reminder, charge the costs incurred to us in the amount of 7.90 euro for the second reminder, provided lower costs are not documented. We ask for your understanding regarding this measure, as these costs are not included in the final price.
Insofar as the customer refuses to fulfil the binding purchase contract for no reason or for reasons which the company is not responsible for, the company may demand compensation for damages in the amount of 25% of the purchase price, unless the customer can prove a lesser loss. This does not apply if you exercise your legal right of withdrawal effectively.
Explanations of the SEPA-Direct Debit Mandate:
The SEPA direct debit mandate will be issued for future orders until further notice. Insofar as a delivery consists of several partial deliveries, the SEPA direct debit mandate refers to every partial delivery. If the account specified does not have the required coverage, the account-holding bank has no obligation to redeem. Partial payments are not made under the SEPA direct debit mandate.
If you make effective use of your statutory right of withdrawal, you have to bear the direct costs of returning the goods.
Special Regulations in Case of Withdrawal:
You may exercise your legal right of withdrawal, also by merely returning the goods. Please note the enclosed withdrawal policy.
Information on Liability for Defects:
The statutory liability for defects applies.
Youth Protection Act:
In accordance with the Youth Protection Act, we only deliver alcoholic beverages to persons aged 18 years and older. Our packaging is marked with a red sticker indicating that no transfer is made to anyone under the age of 18. In addition, in case of the slightest doubt the deliverers are obliged to ask for confirmation of the age of majority by presenting an identity card.
We process and use the mandatory information collected in the course of the ordering process and your other voluntary information for the purpose of implementing the contract and, for this purpose, provide it to service providers such as forwarding agents according to § 28 BDSG (Federal Data Protection Act). In addition, we also transmit this data to our company’s wine consultant, who processes this data for your own use. Like many other companies, we carry out a credit check and for this we retrieve the address and credit data stored on your person, including those that are determined on the basis of mathematical statistical methods of InfoScore, Rheinstraße 99, 76532 Baden-Baden. Insofar as negative data arise in the context of the business relationship, which allow reliable conclusions of a customer’s insolvency or non-existent willingness to pay, these data are transmitted to the credit agency together with the name and address within the limits of § 28a BDSG. The credit agency provides this data to other companies for credit checking, provided that they can prove a legitimate interest in the knowledge of this data. We, our wine consultants and the commissioned service providers use your address - and with your separate consent, also your telephone number and email address - for information about other products from our company. In order to better tailor our service to your needs, we use the data obtained from the ordering process for purposes of internal market research.
Of course, you may at any time object to the use of your personal data for advertising and market research purposes. For this purpose, a short-written message is sufficient and can be sent to: QUINTA DO PARAL GmbH, Harry-Blum-Platz 2, 50678 Cologne. According to the Federal Data Protection Act you have the right to free information about your stored data as well as a right to correct, block or delete this data. You have the right to receive information about the data stored about you at any time, including the origin and recipient of your data as well as the purpose of the data processing. Please direct your inquiry in writing to QUINTA DO PARAL GmbH, Harry-Blum-Platz 2, 50678 Cologne.
Should a provision of these General Terms and Conditions be ineffective, the contract remains otherwise valid. In place of the ineffective provision, the relevant statutory provisions apply.
All disputes arising in connection with the initiation, execution or processing of the contractual relationship shall be governed exclusively by German law unless compulsory consumer protection regulations of the country in which you have your habitual residence have priority. The application of the UN Sales Convention is excluded.
If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our place of business (Cologne) shall be the exclusive place of jurisdiction for all claims arising out of or on the basis of this contract. The same applies to persons who have no general place of jurisdiction in Germany or persons who have relocated their domicile or usual place of residence outside of Germany after conclusion of the contract or whose domicile or habitual residence is not known at the time the complaint is filed.
We hereby inform you that QUINTA DO PARAL GmbH does not take part in dispute resolution procedures of a consumer arbitration board and is not obliged to do so.
Right of Withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (QUINTA DO PARAL GmbH, Harry-Blum-Platz 2, 50678 Cologne, Tel: +49 221 1687 3789, E-Mail: firstname.lastname@example.org ) by means of a clear statement (e.g., a letter sent by post, fax or email) about your decision to cancel this contract. If you choose, you can use the attached sample withdrawal form; however, it is not required. In order to maintain the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal:
If you withdraw from this Agreement, we will have all payments we have received from you, including delivery charges (except for the additional costs that result from choosing a different delivery method than the best standard delivery we offer), returned to you immediately and no later than fourteen days from the date on which the notification of your withdrawal from this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction unless expressly agreed otherwise with you; In no case will you be charged for these repayment charges. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case not later than fourteen days from the date on which you inform us that you are withdrawing from this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss in value is due to non-necessary handling to check the nature, characteristics and functioning of the goods which can be tracked back to you.
Standard Withdrawal Form (Should you wish to revoke the contract, please fill out this form and return it.)
To QUINTA DO PARAL GmbH, Harry-Blum-Platz 2, 50678 Cologne
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
(*) Please strike through or delete as applicable
Ordered on (*) / received on (*)
Name of customer(s) and consumer(s) Date
Address of customer(s) and consumer(s)
Signature of the customer(s) and consumer(s) (only when notified on paper)